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Credit Cards Payments... Help Appreciated! Options
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cadencehart
#1 Posted : Thursday, March 04, 2010 9:29:00 PM
Rank: Starting Member

Groups: Registered

Joined: 3/4/2010
Posts: 1
Hi!

We'd really appreciate your help.

We are selling online and use paypal as our online processing system. We have a business/premiere account.

The only thing that concerns me is that when customers go to the payment page --- the heading says "Create an Account or Log in".

Shouldn't it say "Pay by Credit Card or Log in"?

It really discourages some customers to continue purchase.

Thank you.
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nds_webdesign
#2 Posted : Friday, March 05, 2010 4:40:12 AM
Rank: Junior Member

Groups: Registered

Joined: 10/15/2009
Posts: 159
Location: Omaha, NE USA
This can be caused by a couple of things.

First Login to PayPal go to Profile > Email addresses

Make sure all of your emails are confirmed.

Next

Login to PayPal > Profile > Website Payment Preferences.

On the Website Payment Preferences Page there will be a section labeled "PayPal Optional" make sure that is turned on.

If the above fails.

Click your PayPal button on your site look at the email address at the top of the page. Make sure the email address is spelled correctly and it is an email that is on your PayPal account.

One of the above should resolve the issue.

If not go to https://www.paypal.com/mts and file a support ticket.

Hope that helps.

next time if you provide a link to the button I would be able to possibly give you a little bit of a better answer.
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