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Using both PayPal Auto-Return and IPN Options
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disarm
#1 Posted : Thursday, February 17, 2011 10:41:42 AM
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Joined: 2/17/2011
Posts: 1
Hello,

We have a client who sell via ChannelAdvisor (eBay/Amazon) and their own ecommerce store. They are losing a few orders from customers on their ecommerce store who are paying with PayPal, but not clicking on 'return to site'. We can set up PayPal Auto-Return to direct customers back to the store, however they are also using IPN, which has a ChannelAdvisor URL.

I understand IPN transmits the order information back but does not redirect the customer back, so that will ensure CA orders are always received. However I am unsure if we can use both Auto-Return to direct customer/order information back to the site, ans IPN for the CA orders.

Thanks

James
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SPRFRKR
#2 Posted : Thursday, February 17, 2011 1:32:06 PM
Rank: Administrator

Groups: Administrators, Registered

Joined: 1/30/2008
Posts: 70
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We use both IPN and PDT.

We do it a bit differently than the books states though.

We ONLY process orders via the IPN. So when auto return (with PDT enabled) redirects the user back to the site, we query the db for the order based on the txn_id (passed as tx for pdt). If the IPN has been hit and the order is available, then we show it. If it is not there yet, we do a meta refresh every 5 seconds with a message "searching for order". If no order is found after 30 seconds, we give them a "processing" message and tell them to wait for the email.

The real way to do it would be to enable order processing via pdt and ipn, whichever gets called first enters/processes the order, but I find our way to be fine.

---
Shannon @ PayLoadz.com
Sell Downloads - eBooks, Videos, Music, Documents, and more...
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