I noticed that since the last week of MAY (2010) I have not been receiving Subscription Payment Failure notices, and neither have my subscribers. This obviously leads to mysterious accidental cancellations with no warning to the customer or to me.

I just spoke to a PayPal agent on the phone and she CONFIRMED - "PayPal developers are aware of the problem and are working on it. There is no ETA on when it will be fixed." So this has been broken for almost two months and still no ETA on a fix? Sounds a bit off, but OK, anyway...

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On a side-note, I've made a very simple suggestion to PayPal (via phone, email, and forums) several times over the past 7 years ago or so on an EASY way to STOP A LOT of these Failures and Accidental Cancellations to begin with - Please, PayPal devs, just put a single line on the Funding Sources page that says:

"Please note - if you have subscriptions through PayPal please update their funding sources in your Preapproved Payments section before you remove your old funding source. Changing funding sources here without changing them on your subscriptions will cancel your subscriptions."

That one simple piece of text would save us merchants HOURS each week of explaining to customers why their subscription got cancelled and us have to walk them through re-subscribing while we listen to them gripe about PayPal as if it was our fault. Sometimes a customer will say "just leave it cancelled, I'm tired of going through this" and it costs us business.

Simply letting the customer know in a single sentence right on the funding source page would cut accidental cancellations and payment failure by a huge margin AND INCREASE SUBSCRIBERB RETENTION WHICH MEANS MORE PROFITS FOR PAYPAL TOO (maybe that last part will get them to finally address an almost decade-old issue that anyone who can code a line of HTML could do in 5 minutes?)