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Whats going on with the drastic down time on the PayPal site lately between 3am and 7am est is this going to be a constant problem or is it tempory?
Andrew Chang
ScorpionSystems.net
Home Shopping Web Design Advertising And Much More.........
For web Design or advertising Contact Sales@scorpionsystems.net
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The PayPal website and functions will be unavailable beginning at approximately 23:00 PST on Thursday, January 16th, for scheduled system maintenance and upgrades. PayPal will be unavailable for approximately four to five hours. http://www2.ebay.com/aw/announce.shtml
Stephen Ivaskevicius PayPal/eBay, Inc. www.paypal.com/pdn
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and what about Jan 15th and 14th and 13th is this going to be an ongoing thing is my question? Andrew Chang ScorpionSystems.net Home Shopping Web Design Advertising And Much More......... For web Design or advertising Contact Sales@scorpionsystems.netWeb Site http://scorpionsystems.net
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If we need to do maintenance and upgrades we will post a notice in your account overview and scheduled upgrades will be post on eBay's announcement board. As we introduce new features and enhancements to existing features, the site may be unavailable from time to time. Stephen Ivaskevicius PayPal/eBay, Inc. www.paypal.com/pdn
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Arggh!
Posting messages to a Web account that I visit only occasionally is not professional. It's lazy.
Use active notification, not passive. Send your customers an email telling them of expected or unexpected outages. That way, they will be ready when the customer complaints start rolling in.
Heck, if you can give them a specific window, they might even post notices of apology on their shopping pages so that customers don't try to shop and get disappointed. If they are shopping online for my clients' products and get a PayPal deadend, they are going to shop elsewhere and my client loses business. If they get a notice saying "Try back after 6 pm", some of them might come back.
This would be customer service to your immediate customer - the PayPal account holder - and to your their customers, the online shoppers.
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Bubba,
Nice comment. I don't think it's going anywhere, but I liked it!
Ron.
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More Downtime tonight too. And the funny thing is I logged into paypal last night and they said nothing about this.
The more and more I'm using paypal the more and more I'm getting discouraged. Maybe just a 5 day notice on the site. And it doesn't take long to send out e-mails.
With an auto e-mailer and a modem connected to dial-up I anyone could send out 20 million e-mails 24 hours in advance of downtime.
I get mail from paypal that trys to sell me stuff--why not this??
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